Taylor Hoffman

Madison, WI

(262)-349-5142 | Taylor@DTWays.org | www.DTWays.org

Solution-driven System Engineer/Administrator with over four years of extensive experience in Software Support, Remote Support, Linux and Windows administration, as well as expertise in Telephony/SIP Protocols, Web servers including ISS, and Web Security. Proficient in programming languages such as SQL, Python, HTML, C#, Razor, and Java. Adept at combining technical expertise with analytical and problem-solving skills to deliver fast, reliable solutions to valued customers. Committed to a customer-first approach, consistently ensuring optimal performance and satisfaction. Seeking to leverage diverse skills and knowledge to contribute to the success of your organization. Completed three Google professional certificates in IT support and system administration, focusing on expanding knowledge of various operating systems, network management, and basic Python syntax. Built a Linux base Unraid home-lab for media server, cloud storage with PostgresSQL databases, network AdBlocker/Pi-Hole, and VMs for Ubuntu, CentOS, Windows 7, 10, 11, and RedHat. Dedicated to delivering fast, reliable solutions and committed to continuous improvement and growth within the industry to contribute effectively to your company's success.

Education/Certifications

Google IT Support Professional

• Technical Support Fundamentals

• The Bits and Bytes of Computer Networking

• Operating Systems and You

•  System Adminstration and IT Infrastructure Services

•    IT Security

Python for Everybody

• Programming for everybody (Getting started with Python)

•  Python Data Structures

•   Using Python to Access Web Data

•   Using Databases with Python

•    Capstone: Retrieving, Processing, and Visualizing data with Python

Experience 

Level II Support Engineer, Amtelco, July 2022 - Present

-        Provided comprehensive support for upgrades and installation for numerous Hospital/TAS sites implementing Amtelco software. Ensuring their seamless operation and satisfaction along the way, I leveraged my expertise in SQL, Python, AWS, Remote Support, Web Services, Linux, and Windows Servers. I delivered top industry-leading support, resolving complex technical issues efficiently. Whether troubleshooting software glitches, optimizing system performance, or implementing customized solutions, I consistently exceeded customer expectations. My dedication to staying knowledgeable of emerging technologies and commitment to exceptional service enabled me to contribute significantly to customer success and retention.

Lead Audio & Video Technician, Conference Technologies, July 2019 – July 2022

-        Managed intricate projects for diverse clientele ranging from colleges to corporate entities and government facilities, including courthouses. Spearheading teams as large as eight members, I orchestrated year-long projects, liaising with general contractors and other trades to establish cohesive schedules and objectives. Beyond installation, I played a pivotal role in commissioning and training customers on the final product, ensuring seamless integration and user proficiency. My proficiency extends to a range of technologies including Creston, Extron, Biamp, Logitech Rally, and Microsoft Office, and I have actively supported esteemed clients like SC Johnson, Froedtert Hospital, and the Waukesha Courthouse through onsite meetings and dedicated assistance.

Double Agent, Geek Squad/Best Buy, November 2015 – July 2019

-        I built client relationships by delivering reliable technology solutions tailored to their needs. In addition to sales, I gained expertise in audio and video systems, PC troubleshooting, and IoT devices, ensuring comprehensive support for customers. I took ownership of installing technology solutions in both residential and commercial settings, providing hands-on education to clients on their newly implemented systems. Furthermore, I proactively pursued additional responsibilities, managing store inventory, and undertaking repairs, troubleshooting, and installations for PCs, laptops, and mobile devices, including various operating systems.

Technical Skills

·   OSX, Windows, iOS, Android,

·   Linux, Ubuntu VMware Fusion, VirtualBox

·   MySQL, Postgres, MariaDB, SQL, Python, XML, JSON,

·   HTML and C# knowledge

·   Crestron, Extron, Biamp, Lutron, Logitech Rally

·   Hardware and Software support for printers, scanners, PCs, and Laptops

·   AWS, Azure, Google Cloud Microsoft Office, Zoom, Webex by Cisco, Google Workspace

·   Docker/Container

·   Active Directory

·   Deployment for Upgrades

·   Backups, and Parity checks

·   Web hosting with Cloudflare,

·   Google Domain, WordPress

·   Network Configuration, Firewall protocols, & Switches