Welcome
Solution-driven System Engineer/Administrator with over four years of extensive experience in AWS cloud infrastructure management, Remote Support, Linux, and Windows Servers administration, as well as expertise in Telephony/SIP Protocols, Web servers including ISS, and Web Security. Proficient in programming languages such as SQL, Python, HTML, C#, Razor, and Java.
Adept at combining technical expertise with analytical and problem-solving skills to deliver fast, reliable solutions to valued customers. Committed to a customer-first approach, consistently ensuring optimal performance and satisfaction. Seeking to leverage diverse skills and knowledge to contribute to the success of your oginazation.
Currently serving as a Field Service Engineer, I specialize in providing support for Amtelco software. In this role, I focus on managing and maintaining clients' Genisis telephone systems. My expertise lies in addressing client needs with a keen emphasis on collaboration and effective problem-solving. I bring with me a customer-centric approach and advanced troubleshooting abilities across various operating systems.
My dedication to ongoing professional development is evident through recent certifications from Google and the University of Michigan, with ongoing studies for AWS Cloud Architecture. I am enthusiastic about the opportunity to contribute to your company's continued success and growth. I look forward to discussing how I can bring value to your team further.
"Taylor has been helping us with our upgrade to 5.5. I wanted to let you know he has been great! He’s been very helpful, organized, and thorough. He gave us a lot of confidence during this upgrade and we could tell he knows what he is doing, and cares about his work. His documentation and communication has been excellent. We wanted to make sure you knew he did an excellent job and we greatly appreciate it! Thanks!"